Refund policy

Return and Refund Policy

Last Updated: 09/06/26

Customer satisfaction is important to us. Please review our Return and Refund Policy below.

Return Eligibility

To qualify for a return, items must:

  • Be returned within 7 days of delivery

  • Be unused and in original condition

  • Include original packaging and accessories

  • Include proof of purchase

Returns that do not meet these conditions may be declined.

Non-Returnable Items

The following items may not be eligible for return:

  • Personalized products

  • Gift cards

  • Clearance or final-sale items

  • Opened consumable products

  • Products marked as non-returnable

Return Process

To initiate a return:

  1. Contact us at grihava@gmail.com

  2. Provide your order number and reason for return

  3. Follow the return instructions provided by our support team

Returns sent without authorization may not be accepted.

Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection.

Approved refunds will be processed to the original payment method within 3 days.

Depending on your bank or payment provider, funds may take additional time to appear.

Exchanges

If you received the wrong item or would like a replacement for an eligible product, please contact us to discuss available exchange options.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 24 hours of delivery

  • Include photographs of the issue

  • Provide your order number

We will work to provide a replacement, exchange, or refund where appropriate.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product is defective

  • The wrong product was delivered

  • The item was damaged during transit

Refused Deliveries

Orders refused without prior authorization may be subject to shipping and handling charges.

Policy Changes

We reserve the right to update this policy at any time. Changes will be posted on this page with the revised date.

Contact Information

Email: grihava@gmail.com

Business Address: Sudama Nagar, IndoreÂ